| Rating: | ★ |
| Category: | Computers & Electronics |
| Product Type: | Other |
| Manufacturer: | Innove Communications |
my dad and my siblings should write this review, given that i am rarely at home. but i can't take it anymore. the few times that i have hogged our internet connection, 8 times out of 10, i have failed to utilize my stolen internet time efficiently and effectively.
our law office uses smartbro, and definitely, globe broadband pales in comparison to smartbro. smartbro has faster service, better technical back-up, with almost the same rates. and it works even when there's a typhoon.
instead of globe bombarding the Filipino citizenry with TV, radio and print ads, i suggest they invest on their technical backbone first. they should make sure their subscribers get the kind of service they promise to give.
my sister has informed the customer service hotline about this feedback for N number of times, but the operators keep on telling her one thing: "just look at the white box. if the data light isn't flashing, just wait for it to flash. then try logging in again." huh? again, again...
one more week of bad service, and i swear i am going to spur a congressional inquiry into this matter. yes, we secretariat employees have clout of our own... (evil laugh...) just joking.
Globe Broadband!!! fair warning. do something about your broadband connection soon, else you anger harrowing Miriam who, god forbid, might actually spur a senate inquiry into your inefficiency.
5 comments:
As an Innove user who got suckered and locked into a one-year close contract, all I can say is Amen. But in fairness to Innove, they have _marginally_ have gotten better since that month that Taiwan's line got cut by saboteurs.
Oh, and by data light, they mean the fourth light... the one on the right-most side.
If that doesn't light up, just turn your router off and start again.
thanks for the tip. :)
incidentally, this white box (which, thanks to you, i now know as a router. hehe.) has the letters Z T E found on the upper left hand corner. makes me wonder if they're really the only ones who brought all these to the philippines.
Nope... here in Cebu, they issued Pro-link routers to us... I think it's different from yours because ours is colored blue and gray. :)
my sympathies to you, planggacious! i can only be in the philippines the most 3 weeks a year but i could rant the whole day about similar experiences. just inefficient and ultra-poor service!
dum de dum dum dum....
I have no problem with my Smartbro at home.. If it so fizzles for a second, I call their hotline and their repairman comes after I blink.. hehehe
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